Industry Insights

How AI is transforming parent-school communication

By Simran Dhonchik

Published on July 15, 2025

There was a time when communication between parents and schools lived inside the creases of a crumpled circular, tucked in a child’s school bag. Parent-teacher meetings were brief, biannual, and bordered by time constraints. The odd phone call from a school landline, almost always a harbinger of bad news, carried more panic than clarity. For many parents, staying in the loop felt like decoding Morse code without a key.

Now, we live in a world where a tap on a screen is more powerful than a knock on the principal’s office door. Digital platforms have turned silence into conversations and distance into data.

The global EdTech market, estimated at $142 billion in 2023, is projected to double in the next five years, and at the heart of this boom lies something quietly revolutionary: communication. In Australia, the EdTech sector is growing rapidly, with over 800 EdTech companies contributing to a market projected to reach $3.3 billion by 2027, driven by increasing demand for personalised learning, remote education tools, and skill-focused platforms.

Whether it’s a push notification about a delayed school bus or a real-time update on academic performance, parents today are involved. From Student Management Systems (SMS) to Learning Management Systems (LMS), from voice-enabled school apps to AI-powered report cards, communication has evolved from a paper trail to a digital lifeline.

And when communication improves, so does trust.

Teachers can now offer nuanced feedback through multimedia formats like a gentle voice note about a child’s growing curiosity in class, or a quick update on missed homework, making the exchange feel less like an audit and more like an embrace. Parents respond in real-time, fostering an ecosystem where accountability is shared and progress is celebrated.

Perhaps the most beautiful shift is in accessibility. Perhaps the most beautiful shift is in accessibility. With multilingual support spanning everything from Mandarin to Spanish to Swahili, digital platforms are dissolving linguistic barriers that once kept engagement at bay.

And then there’s data. What once required a gut instinct now comes with graphs. Platforms can identify behavioural red flags or slipping attendance patterns early on, giving educators the superpower of preventative intervention.

Of course, with access comes the sacred duty of protection. The best platforms prioritise GDPR-equivalent compliance, end-to-end encryption, and multi-layered authentication. Because while connection is precious, privacy is non-negotiable.

In Australia, the Safer Technologies 4 Schools (ST4S) framework plays a critical role in this effort, offering a national standard to assess the security, privacy, interoperability, and online safety of EdTech tools. It’s the backbone of trust in digital learning environments.

Looking ahead, the horizon shimmers with potential. Imagine an AI assistant sends you a reminder about your child’s science fair project and curates YouTube links and printable templates — all tailored to your child’s last semester’s interests. Think about voice commands in English/Chinese/Korean, sentiment tracking in feedback loops, and hyper-personalised dashboards for neurodiverse learners.

At Ambiment, we believe great communication is less about frequency and more about frequency alignment. It’s where schools and parents sync intentions.

We’re building tools that go beyond transactions. They forge trust and nurture futures. They whisper in binary, but speak in empathy.

If you’d like to explore how we can help reimagine communication in your school, get in touch with us and let’s write the next chapter together. We believe even one conversation can lead to something amazing—and we’d love to hear from you!